Privacy Policy

1. Introduction

Neura Parse (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neuraparse.com and use our products and services, including NowFlow, NeuralOS, and QANTIS research platform.

This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, company name
• Account Information: Username, password (encrypted), profile information
• Payment Information: Billing address, payment method details (processed by third-party payment processors)
• Communication Data: Messages, support tickets, feedback, survey responses
• Professional Information: Job title, industry, company size

2.2 Usage Data

We automatically collect certain information when you use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages viewed, features used, time spent, click patterns
• Log Data: Access times, error logs, performance metrics
• Cookies and Tracking: See our Cookie Policy for details

2.3 AI and Voice Data (NowFlow)

When using NowFlow voice-driven workflows:

• Voice Recordings: Audio recordings of voice commands (processed and deleted after transcription)
• Transcriptions: Text transcriptions of voice commands
• Workflow Data: Workflow configurations, execution logs, integration data
• AI Training: Anonymized data may be used to improve AI models (opt-out available)

2.4 Embedded Systems Data (NeuralOS)

When using NeuralOS on embedded devices:

• Telemetry Data: System performance, error logs, crash reports
• Sensor Data: Data from connected sensors (stored locally on device)
• Update Information: Firmware version, update history

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Provision

• Provide, operate, and maintain our products and services
• Process transactions and send transaction notifications
• Provide customer support and respond to inquiries
• Send technical notices, updates, and security alerts

3.2 Improvement and Development

• Improve and optimize our products and services
• Develop new features and functionality
• Train and improve AI models (with anonymized data)
• Conduct research and analysis

3.3 Communication

• Send marketing communications (with your consent)
• Send product updates and newsletters
• Respond to your comments and questions

3.4 Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service and other policies
• Resolve disputes and troubleshoot problems

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contract: Processing is necessary to fulfill our contract with you
• Legal Obligation: Processing is required by law
• Legitimate Interests: Processing is necessary for our legitimate business interests

5. How We Share Your Information

We may share your information with:

5.1 Service Providers

• Cloud Hosting: AWS, Google Cloud (data storage and processing)
• Payment Processors: Stripe, PayPal (payment processing)
• Analytics: Google Analytics (website analytics)
• Communication: SendGrid, Twilio (email and SMS)
• Support: Zendesk, Intercom (customer support)

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or security threats

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

6. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax, accounting)
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Specific retention periods:

7. Your Privacy Rights

7.1 GDPR Rights (EU/EEA/UK)

If you are in the EU, EEA, or UK, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (“right to be forgotten”)
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time
• Lodge a Complaint: File a complaint with your data protection authority

7.2 CCPA Rights (California)

If you are a California resident, you have the right to:

• Know: Request disclosure of personal information collected
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of the sale of personal information (we do not sell data)
• Non-Discrimination: Not be discriminated against for exercising your rights

7.3 How to Exercise Your Rights

To exercise any of these rights, contact us at:

8. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: TLS/SSL encryption for data in transit, AES-256 for data at rest
• Access Controls: Role-based access control (RBAC) and multi-factor authentication (MFA)
• Monitoring: 24/7 security monitoring and intrusion detection
• Audits: Regular security audits and penetration testing
• Compliance: SOC 2 Type II, ISO 27001 (in progress)

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs): EU-approved data transfer agreements
• Adequacy Decisions: Transfers to countries with adequate data protection
• Privacy Shield (legacy): For historical transfers (now replaced by SCCs)

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@neuraparse.com.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the “Last Updated” date
• Sending an email notification (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.